Effective date: October 9, 2026
FableFile LLC. ("FableFile," "we," "us") sells digital downloads only on fablefile.com. No physical items will be shipped. This policy covers purchases made on fablefile.com. It does not cover purchases on our Etsy shop, Amazon KDP, or other marketplaces, which follow those platforms' refund policies.
All sales are final
Digital files can't be "returned." So all sales are final once your file has been delivered or downloaded, except in the situations below.
Please read the product description carefully before you buy, including file format, size, software required (for example, Canva, Procreate, Photoshop, GoodNotes, or a cutting machine), and what's included.
When we will help
We will replace the file or issue a refund (our choice, or yours if a replacement can't fix the problem) if:
- The file is faulty or corrupted: it won't open or download properly, and we can't fix it.
- The file is materially not as described: it is significantly different from the product description (for example, wrong product, missing pages, or wrong format).
- You bought the same item twice by mistake: we will refund the duplicate purchase.
Refunds are not available for change of mind, choosing the wrong item, not having the required software or device, minor color differences between screen and print, or printing problems caused by your printer, paper, or print shop settings.
How to request help
- Email tj@fablefile.com within 14 days of purchase.
- Include your order number and a short description of the problem (screenshots help).
- We'll reply as soon as we can, usually within 2 business days.
Often a quick fix works, such as re-sending the download link or providing a different file format. Approved refunds go back to your original payment method through Stripe and can take 5 to 10 business days to appear on your statement.
Download links
After purchase, we email your download links (sent through our email provider, Resend). Each link works up to 5 times within 72 hours. For 30 days after purchase, you can also use the order page linked in your confirmation email to get fresh download links. Please download and save your files promptly. If your links have expired or the 30 days have passed, email us with your order number and we'll help.
Chargebacks
If something is wrong, please contact us first. We're happy to help and can usually fix things faster than a bank dispute. Opening a chargeback or payment dispute without contacting us may delay a resolution. We may give the payment processor evidence of delivery and download if a dispute is filed.
Where we sell
Sales on fablefile.com are currently limited to customers with U.S. billing addresses. Customers outside the U.S. can buy our products through our Etsy shop, under Etsy's policies.
Your legal rights
Nothing in this policy limits any rights you have under applicable consumer protection laws that cannot be waived.
Contact
Email: tj@fablefile.com