How do I download my files?
Right after checkout, your download link appears on the order confirmation page, and the same link is emailed to you. Click it to download your ZIP file, then unzip it (a computer is easiest; on a phone or tablet, use a files app that can unzip). Each download link works for 72 hours and up to 5 downloads. Your order email also has an order page link that creates fresh download links for 30 days. Can't find the email? Check your spam or promotions folder, or email tj@fablefile.com with your order number. Please save your files once they're downloaded.
Will anything be shipped to me?
No. Every FableFile item is a digital download only. Nothing physical ships, and frames, paper and props shown in photos aren't included.
What sizes can I print?
Each product page lists its exact sizes. Our wall art sets include five ratios: 2:3 (4x6 up to 24x36 in), 3:4 (6x8 up to 18x24 in), 4:5 (4x5 up to 16x20 in), 11x14 in, and ISO A sizes (A5 to A1), all as 300 DPI files. Planners, calendars, party games and coloring pages come in US Letter and A4, and the planners also include a digital version for tablets. Print at home, at a local print shop or with an online photo lab.
Why do my prints look darker or different from the screen?
Screens are backlit, so deep, moody colors often print a little darker. Turn on color management, try matte or satin paper, and see the how-to-print guide in your download for tips. If a file itself looks wrong, email us and we'll help.
Can I use the designs for my business?
Wall art, planners, calendars, party games and coloring pages are for personal use: your home, your own party, or a personal gift (teachers may print the coloring pages for their own classroom). Our Black Friday social media templates are made for business use: create marketing graphics for your own shop or for one client per purchase. Please don't resell, share or upload any of our files, edited or unedited. See our License page and the license file in each download for details.
How do I edit the Canva templates?
Our templates are editable PPTX files that import into Canva. They aren't Canva template links. Download and unzip the files on a computer, then in Canva choose Upload (or Create a design > Import file) and select a PPTX file. It opens as a normal editable design in your own free Canva account. Change the text, dates and colors, add your logo, and download as PNG or JPG. The START HERE guide in your download walks through every step.
Can I return or get a refund on a digital item?
Digital files can't be returned, so all sales are final once delivered, but we'll always make it right. If a file is faulty, won't open, is missing pages, or isn't as described, email tj@fablefile.com within 14 days of purchase and we'll fix or replace it, or refund you if we can't. If you accidentally buy the same item twice, we'll refund the duplicate. See our Refund Policy for details. This doesn't affect your legal rights.
Do I need an account to buy?
No. There are no accounts on fablefile.com. You check out as a guest with Stripe. Just double-check your email address at checkout, because that's where your download link is sent.
Can I buy from outside the US?
Checkout on fablefile.com is for US billing addresses only. International buyers can purchase the same designs through our Etsy shop.
Do you charge sales tax?
Prices are listed in US dollars. Where sales tax applies to digital downloads in your state, it's calculated by Stripe from your billing address and added at checkout, before you pay.
I typed the wrong email address at checkout. What now?
Email tj@fablefile.com with your order number and the correct address, and we'll resend your download link.
Do you sell on Etsy too?
Yes, you'll also find FableFile on Etsy (shop name FableFileShop). Orders placed on Etsy are delivered and supported through Etsy and follow Etsy's policies.
How do I contact you?
Email tj@fablefile.com or use the form on our Contact page. Please include your order number so we can help quickly. We reply as quickly as we can.